Has anyone been put on a three way call with Polaris and their dealer? Why you may ask? Well, my 16 xpt4 has been at the dealer for over 5 months now with a Laundry list of problems. I took my xpt4 in on July 27th where it has been since then. My dealer has told me that they thought they had the problem fixed twice, but could not test since they are not located in the woods. I have picked the xpt4 up twice in this time frame and rode it down the road and had the same problems reoccur.
"Recall" clutch hangs up on hills. Polaris says dealer must verify to fix, good luck with that since my dealer and probably every other dealer out though only has about 6 acre lot to run a 80mph machine in with no/little hills. Turbo low boost over boost code. I know what you are going to say "just change the BOV'' not it. BOV was replaced with Bikeman performance along with both map sensors. This did not take care of the problem. So, the dealer moves on to the wastegate and they found sticky waste gate. Those parts are on back order till March from the supplier to Polaris. What a crock, right. In these last 5 months myself and my dealer have made multiple calls to Polaris customer service. Every time that I call they tell me that there is not a open case on my machine or that the dealer has not called to inquire about getting a fix for it. What customer service does not tell you is that after 30 days Polaris will close out the service ticket whether or not the problem is solved. I got this information from my dealer. So, when I called today the lady on the phone tries to tell me that my machine has only been at the dealer since 12/16 since this is the only ticket open right now. She does not use her head and look back at the case at all the other closed tickets for it. I would like to say that in the past there has been a couple of times that when Polaris customer service has done nice things. The first thing that they did was give me the $1000 Polaris cash to use toward a trade in (that everybody got) and the second thing that they did was give me another $500 Polaris cash to use to towards accessories to the machine that I cannot ride. By now you would think that maybe Polaris would get their act together and actually do something for all of us unfortunate people that actually bought the 16 xpt4. Now, back to getting Polaris customer support to do the 3 way call.
1. Polaris customer service tries to tell me my ride has not been at the dealer for 5 months. I have had so many problems with my machine that I have a notebook with the dates, times and who I have talked to at Customer services and how they tried to help solve the problem.
2. Polaris customer service refused to put me on a 3 way call with my dealer verify or correct my problems. They said that it would not be helpful to getting the problem solved.
3. Polaris customer service told me to look for a different dealer since my dealer could not get the problem solved (they are waiting on parts from Polaris).
4.The Kicker!!! I am so over my 16 I put money down on a 17xpt4 and customer service refuses to help my dealer find a new one for me. My dealer has been tried ordering a 17 or doing a dealer trade. He has not been able to find a 17 at a another dealer (he has looked Ohio, Indiana and Kentucky). He cannot get a delivery date to have a 17 ordered.
"Recall" clutch hangs up on hills. Polaris says dealer must verify to fix, good luck with that since my dealer and probably every other dealer out though only has about 6 acre lot to run a 80mph machine in with no/little hills. Turbo low boost over boost code. I know what you are going to say "just change the BOV'' not it. BOV was replaced with Bikeman performance along with both map sensors. This did not take care of the problem. So, the dealer moves on to the wastegate and they found sticky waste gate. Those parts are on back order till March from the supplier to Polaris. What a crock, right. In these last 5 months myself and my dealer have made multiple calls to Polaris customer service. Every time that I call they tell me that there is not a open case on my machine or that the dealer has not called to inquire about getting a fix for it. What customer service does not tell you is that after 30 days Polaris will close out the service ticket whether or not the problem is solved. I got this information from my dealer. So, when I called today the lady on the phone tries to tell me that my machine has only been at the dealer since 12/16 since this is the only ticket open right now. She does not use her head and look back at the case at all the other closed tickets for it. I would like to say that in the past there has been a couple of times that when Polaris customer service has done nice things. The first thing that they did was give me the $1000 Polaris cash to use toward a trade in (that everybody got) and the second thing that they did was give me another $500 Polaris cash to use to towards accessories to the machine that I cannot ride. By now you would think that maybe Polaris would get their act together and actually do something for all of us unfortunate people that actually bought the 16 xpt4. Now, back to getting Polaris customer support to do the 3 way call.
1. Polaris customer service tries to tell me my ride has not been at the dealer for 5 months. I have had so many problems with my machine that I have a notebook with the dates, times and who I have talked to at Customer services and how they tried to help solve the problem.
2. Polaris customer service refused to put me on a 3 way call with my dealer verify or correct my problems. They said that it would not be helpful to getting the problem solved.
3. Polaris customer service told me to look for a different dealer since my dealer could not get the problem solved (they are waiting on parts from Polaris).
4.The Kicker!!! I am so over my 16 I put money down on a 17xpt4 and customer service refuses to help my dealer find a new one for me. My dealer has been tried ordering a 17 or doing a dealer trade. He has not been able to find a 17 at a another dealer (he has looked Ohio, Indiana and Kentucky). He cannot get a delivery date to have a 17 ordered.